::COURSES

Listen Up!

Poor listening is a leading cause of miscommunication both at work and at home. Skillful listening, on the other hand, results in a better understanding of what everyone around you is "really" saying and in being the "good ear" that people inevitably need in life.

In Listen Up!, participants will acquire skills to improve how they listen and to enhance relationships. A self-assessment helps pinpoint which areas need development and how to overcome the emotional, mental, and physical barriers that impede good listening. Participants also learn how to interpret nonverbal communication and to use appropriate responses using nonjudgmental phrases.

There is no prerequisite for this course.

Employees throughout the organization, especially those who speak directly with customers

• Identify personal listening style, strengths, and weaknesses
• Understand the listener's responsibilities
• Communicate more effectively in your professional and personal lives

Related Courses

• Developing Interpersonal Communication


• Exceptional Customer Service


• Sales: Negotiating to Close

Instructor(s)

Elective Course for the Effective Communication Certificate Program.