::COURSES

Process Management Certificate Program

Process Management remains critical to organizational success. The new challenge of process management is to achieve operational excellence, superior quality, speed, efficiency, customer satisfaction, and better strategies.

Use this program to develop the technical skills, people skills, political acumen, and strategic creativity needed to meet your organization's goals. Electives allow you to tailor the program to your specific needs.

There is no prerequisite for this course.

• Process owners, managers, engineers, and analysts
• Operations and/or administration managers or directors
• Project managers
• Human Resource professionals
• Financial managers or directors
• Directors of Quality or re-engineering
• Process improvement team leaders

To qualify for this certificate, complete three core seminars and two electives for a total of five seminars. You may take courses in any order, although beginning with Process Mapping and the other core courses, followed by the electives, usually works best. Note that previously completed PDC process management seminars may be applied to the certificate.

**You may select either Developing Your Public Sector Balanced Scorecard or The Balanced Scorecard: Making Strategy Measurable as a core course choice but not both courses.**

Upon completing five courses toward this certificate, fill out the certificate application on our Web site, and fax it to the coordinator at (512) 232-6126. You may also call (512) 471-4633 to apply for the certificate and to sign up for the final workshop.

No prerequisites are required for this certificate.

Contact the program coordinator to receive details about the new process management capstone assessment, case study analysis, and testing.

For more detailed information on the seminars included in this certificate, download the seminar brochure in pdf format. You will need Adobe Acrobat Reader to open and view this file.

• Plan, launch, and manage improvement or re-engineering team projects
• Manage your organization as a "whole system" rather than as a collection of departments
• Identify core processes, and clarify their real objectives
• Use process maps to document, analyze, and improve your business processes
• Select measures that focus all links of the process value chain on cross-functional performance
• Be a leader in a process-driven organization

See individual workshop descriptions.

*Additional registration discounts do not apply to this program.*

Core Courses

• Balanced Scorecard: Making Strategy Measurable


• Developing Your Public Sector Balanced Scorecard


• Managing the Process Enterprise: Building Operational Effectiveness and Strategic Advantage in the Post-Reengineering Era


• Measuring and Improving Processes


• Process Mapping: How to Streamline and Re-engineer Business Processes


• Process Value Analysis: A Strategic Approach to Cost Reduction and Process Improvement

Elective Courses

• Advanced Process Mapping: How to Achieve Breakthrough Performance Via Process Improvement


• Building Effective Business Requirements: How to Develop Specifications That Drive Quality Business System Results


• Implementing Process Change: Making It Work in the Real World


• Process Innovation: How to Create and Deploy Breakthrough Ideas


• Software Testing and Quality Assurance


• Strategy Maps: How to Link Strategic Objectives to Operational Initiatives

Related Courses

• Leadership Skills for Managers Certificate Program


• Project Management Certificate Program

Coordinator(s)