::COURSES

Implementing Process Change: Making It Work in the Real World

Learn how to:

• Use Hoshin planning methods to identify and prioritize issues that will impact successful process or technology change.
• Create a compelling vision for change that is seen as an opportunity, not a threat.
• Evaluate which decision makers and opinion leaders must be enlisted to make cross-functional change possible.
• Identify management system changes (compensation, organization structure, training) that are necessary to sustain process gains.
• Plan for and capitalize on "short-term wins."
• Promote widespread involvement (and thus widespread support) in the change initiative.
• Identify sources of organizational and individual resistance to change.
• Evaluate your organization's culture and readiness to change.
• Prioritize key objectives and provide direction for implementation project management.
• Effectively communicate the vision, plan, and progress of process change.
• Increase the effectiveness of implementation teams.
• Manage conflict and transform it into productive communication.

There is no prerequisite for this course.

• Project managers
• Process managers
• Leaders of process improvement teams
• Process improvement facilitators
• Internal change agents
• Managers or consultants who are installing ERP, CRM or similar technologies
• Senior leaders who are "champions" of process/technology change

This seminar is worth 12 PDUs and 1.2 CEUs.

• Develop a strategic program for improving business performance
• Build cross-functional coalitions of influential people
• Develop a communication plan to sell and reinforce the new process vision
• Staff and facilitate process or technology implementation teams
• Achieve buy-in from the people who must utilize new processes and technology
• Provide high-level direction for implementation project management
• Recognize systemic changes needed to institutionalize improved process performance

Introduction

• Challenges and obstacles
• Historical perspectives

Defining the Change - Using process management tools to identify improvement solutions

• System map
• "Current State" process maps
• Process metrics
• Data and root cause analysis tools

Preparing for Change

• Understanding the change components
• Creating the road map
• Understanding the change components
• Hoshin planning: strategies to achieve the vision
• Project planning: the steps to execute the strategies
• Defining roles and responsibilities

Implementing Change

• Factors that influence success
• Managing resistance to change
• Conflict resolution
• Leveraging allies and successes

Sustaining Change

• Reinforcement and accountability
• Tracking and communicating results
• Lessons learned
• The next summit

Download the seminar postcard in pdf format. You will need Adobe Acrobat Reader to open and view this file.

*Additional registration discounts do not apply to this program.*

Related Courses

• Managing the Process Enterprise: Building Operational Effectiveness and Strategic Advantage in the Post-Reengineering Era


• Process Management Certificate Program


• Process Mapping: How to Streamline and Re-engineer Business Processes

Instructor(s)

Coordinator(s)

Elective Course for the Process Management Certificate Program.