::COURSES

Managing the Process Enterprise: Building Operational Effectiveness and Strategic Advantage in the Post-Reengineering Era

Well-designed processes go beyond process definition and re-engineering. They require execution by functional organizations. Each time processes flow from department to department, the potential for handoff errors, miscommunication, and reprioritizing of objectives exists. To achieve peak process efficiency and external customer satisfaction, organizations must:

• Create a balance between functional excellence and cross-functional process requirements
• Optimize departmental processes without sub-optimizing the core process value chain
• Measure and manage cross-functional performance
• Remove technical and cultural barriers to process-focused management

There is no prerequisite for this course.

• Operations managers or directors
• Process owners, managers, or analysts
• Directors and coordinators of TQM, CQI, or Six Sigma

This seminar is worth 12 PDUs and 1.2 CEUs.

• Coordinate cross-functional efforts
• Create an environment for cross-functional excellence
• Provide process leadership that enhances both business process results and functional performance

Process Managers and Organizational Success

• Business process orientation survey
• Evolution of process management
• Systems view of management
• Aligning processes with strategy
• Understanding Process film notes
• What are your core processes?

Structures and Cultures

• Structural examples and assessment
• Horizontal structure exercise
• Process-oriented roles
• Responsibilities of the process manager
• Measuring process performance
• The Core Process
• Organizational self-assessment

The Evolution of the Process Manager

• Monitor, champion, and facilitator
• Inspection exercise for the monitor
• Communication planning for the champion
• Change management skills for the facilitator

Gaining Support for Process Change

• Communicating process improvement opportunities
• Communications analysis exercise
• Recruiting team members
• Winning political backing from other leaders
• Creating a process improvement project plan

Process Managers as Facilitators

• Facilitating and managing conflict
• Facilitating conflict exercise
• Common facilitative processes

The Process for Reaching Consensus

• Supporting consensus
• A decision making process
• Decision making tools
• Role model standards: Individual self-assessment

Download the seminar postcard in pdf format. You will need Adobe Acrobat Reader to open and view this file.

*Additional registration discounts do not apply to this seminar.*

Related Courses

• Process Mapping: How to Streamline and Re-engineer Business Processes


• Process Value Analysis: A Strategic Approach to Cost Reduction and Process Improvement


• Balanced Scorecard: Making Strategy Measurable

• Core Course for the Process Management Certificate Program.

Instructor(s)

Coordinator(s)