::COURSES

Process Mapping: How to Streamline and Re-engineer Business Processes

Process mapping offers a simple, yet powerful method to look beyond functional activities and to rediscover your core processes. Peel away the complexity of your organizational structure (and internal politics), and focus on the processes that comprise the heart of your business.

Used properly, process maps can reduce operating costs significantly by eliminating as much as 50 percent of the steps and the root causes of systemic quality problems.

There is no prerequisite for this course.

• Process owners, managers, or engineers
• Process improvement team leaders
• Managers in process-oriented organizations

This seminar is worth 12 PDUs and 1.2 CEUs.

• Understand how processes interact in a system
• Identify processes that need to be re-engineered
• Locate process flaws that create systemic problems
• Evaluate which activities add value for the customer
• Mobilize teams to streamline and improve processes

An Introduction to Systems Thinking

• The evolution of Process Management
• Process Management cycle: Seven stages
• Traditional management
• Systems thinking
• Class exercise: Select a process to analyze
• The system model
• Creating a system map
• Case study assignment

The Tools: How to Construct and Analyze Process Flow Charts

• Top-down flow chart
• Block diagram
• Activity chart
• Work flow diagram
• Cross-functional flow chart
• When to use each chart
• Analyzing process flowcharts
• Class exercise: Putting it all together
• Process measures
• Charting tips

Implementation Guide: Getting Your Bang for the Buck

• Implementing change
• Organizational change: Creating and sustaining
• Managing resistance to change
• Implementation strategy
• Skills needed to continue the journey
• Final thought: Purpose

*Additional registration discounts do not apply to this program.*

Related Courses

• Managing the Process Enterprise: Building Operational Effectiveness and Strategic Advantage in the Post-Reengineering Era


• Process Value Analysis: A Strategic Approach to Cost Reduction and Process Improvement

• Core Course for the Process Management Certificate Program.

Instructor(s)

Coordinator(s)