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Advanced Process Mapping: How to Achieve Breakthrough Performance Via Process Improvement

Your company is like a web - comprised of a business system much more complex than organization charts and process maps would indicate. That's why your most deep-rooted business process problems cannot be eradicated with the same simple mapping tools you use to improve most processes.

One-dimensional solutions to your organization's most complex challenges typically fail to address key factors, which later undermine business results. Understanding how activities, stakeholders, and information interact within your business system can make the difference between modest improvement and breakthrough performance.

The Process Mapping seminar should be completed prior to registering for this seminar.

• Managers of administration, operations, or manufacturing
• Process owners, managers, or analysts
• Directors/Coordinators of ISO, TQM, CQI, or Six Sigma
• Members of process improvement or Six Sigma teams

This seminar is worth 12 PDUs and 1.2 CEUs.

• Analyze your processes with a systems thinking perspective
• Map variables and interactions that impact performance
• Measure key process variables
• Determine if business challenges require process design or process deployment changes
• Charter appropriate process, technology, and policy improvement initiatives

Systems Approach to Process Improvement

• Using systems thinking to understand complex challenges
• Choosing the right scope

Exploring Complex Challenges

• System maps
• Relationship diagrams--identifying variables that affect process performance
• Causal loop diagrams--understanding how variables interact
• Determining root causes
• Dynamic systems analysis

Designing the New Process

• Methodology for improvement
• State change charts
• Mind Mapping and creative problem solving
• Documenting the solution

Sustaining the Solution

• Failsafe: the process FMEA
• Automate: applying ERP and BPM systems

Are You Ready?

• Assessing your ability to implement process change
• Defining the pitfalls to creating and/or sustaining this change

Download the seminar postcard in pdf format. You will need Adobe Acrobat Reader to open and view this file.

*Additional registration discounts do not apply to this program.*

Related Courses

• Process Mapping: How to Streamline and Re-engineer Business Processes


• Project Management Certificate Program

Instructor(s)

Coordinator(s)

Elective Course for the Process Management Certificate Program.