::COURSES

Balanced Scorecard: Making Strategy Measurable

For years, leaders have struggled to use financially driven performance management systems to achieve operational and strategic goals. The Balanced Scorecard offers a proven approach to management that embeds long-term strategy into your management system through measurement.

**If you are enrolled in the Process Management Certificate Program, you may select either Developing Your Public Sector Balanced Scorecard or The Balanced Scorecard: Making Strategy Measurable as a core course choice but not both courses.**

There is no prerequisite for this course.

• Operations officers and managers
• Financial officers and managers
• Process managers
• Strategic planning task force members

This seminar is worth 12 PDUs and 1.2 CEUs.

• Translate vision and strategy into performance management
• Communicate strategic intent throughout your organization
• Identify financial, business process, customer satisfaction, and internal development metrics that support corporate strategy
• Track performance against established strategic and operational goals
• Manage cross-functional process performance
• Identify improvements that will impact corporate success

Introduction and Seminar Objectives

• The Balanced Scorecard: What is it?
• Why organizations use a Balanced Scorecard (BSC)
• Relationship of BSC to "traditional" measurement systems such as MBO or SPC

Scorecard Fundamentals

• Financial perspective: How do we look to shareholders?
• Customer perspective: How are we seen in the marketplace?
• Internal business process perspective: Where must we excel?
• Learning and growth perspective: How can we improve and evolve?
• Linking the perspectives to vision and strategy
• Lag versus lead measures

Building the Balanced Scorecard

• Roadmap to implementation: What's the process?
• Roles and responsibilities
• Identifying the appropriate corporate "unit"
• Determining goals
• Establishing measures to support goals
• Selecting the "correct" format
• Connecting the scorecard to other corporate units

Using the BSC as a Management System

• Case Studies: Scorecard interpretation
• Impact of BSC on operational decisions
• Linkage of BSC to compensation
• Revising Scorecard measures
• Communicating progress

Download the seminar brochure in pdf format. You will need Adobe Acrobat Reader to open and view this file.

Combined fee for The Balanced Scorecard and Strategy Maps is $1,490.

*Additional registration discounts do not apply to this program.*

Related Courses

• Strategic Planning and Goal Setting


• Strategy Maps: How to Link Strategic Objectives to Operational Initiatives

• Core Course for the Process Management Certificate Program.

Instructor(s)

Coordinator(s)