::COURSES

Process Value Analysis: A Strategic Approach to Cost Reduction and Process Improvement

Business processes are collections of activities that create value for your customers. Regardless of industry or sector, any organization that delivers value more efficiently than its rivals has a distinct competitive advantage.

Improving processes begins with a thorough understanding of customers and how they define value. Armed with this knowledge, you can define and manage customer expectations, understand how value accumulates in your value chain, and determine which process improvement investments will maximize the value produced.

There is no prerequisite for this course.

• Directors/managers of operations, administration, or manufacturing
• Process managers or engineers
• Directors or managers of finance
• Directors of Quality
• Process improvement team members

This seminar is worth 12 PDUs and 1.2 CEUs.

• Dramatically reduce operational costs
• Identify which steps add value for the process customer...and those that don't
• Utilize activity/process analysis to assign costs
• Use activity costing to improve processes
• Manage costs in terms of what you do (processes), not resources consumed
• Develop better performance measures

Defining and Maximizing Customer Expectations

• Understanding who your customers are
• Who are your most important customers
• Identifying and prioritizing customer expectations
• Assessing performance vs. expectations

Looking for Value (and Non-Value) in Your Processes

• Which processes impact customers and key strategic objectives?
• Using tools to document your processes
• Identifying non-value-added activities
• Your processes: Assets or liabilities?

Allocating Costs across Cross-Functional Processes

• Allocating process costs across multiple functional cost centers
• Identifying the "true costs" of your processes
• Understanding the true costs of your products and services

Making Value-Based Decisions

• Prioritizing improvement initiatives
• Scrutinizing opportunities for incremental improvement, reengineering, or other process-based strategies

Download the seminar postcard in pdf format. You will need Adobe Acrobat Reader to open and view this file.

*Additional registration discount do not apply to this program.*

Related Courses

• Managing the Process Enterprise: Building Operational Effectiveness and Strategic Advantage in the Post-Reengineering Era


• Process Mapping: How to Streamline and Re-engineer Business Processes

• Core Course for the Process Management Certificate Program.

Instructor(s)

Coordinator(s)