::COURSES

Writing Policies and Procedures

Policies and procedures are perhaps the most important documents in any organization. Effectively written and designed procedures help both managers and employees increase efficiency and productivity, reduce mistakes and frustration, and save time and money by providing clear guidelines that are easy to find and follow.

Learn best practices in policies, procedures, and documentation that can help you develop and write logical and easy-to-apply documents, either in print or online formats.

There is no prerequisite for this course.

• Human resource professionals
• Managers and supervisors
• Trainers
• Anyone responsible for writing policies and procedures

• Explain the differences between a policy and a procedure
• Understand the four steps of the policy and procedure development process -planning, analysis, research, and pre-writing
• Understand the legal role and importance of your documents
• Demonstrate good procedural writing style
• Create a format that is consistent, informative, and appropriate for the needs of your audience and organization
• Use techniques to overcome resistance and to get your audience to read and use your policies and procedures

Related Courses

• Business Skills for Human Resource Professionals Certificate Program


• Business Writing: Better Business Correspondence


• Strategic Approach to Compliance, A


• Grammar, Punctuation, and Proofreading

Instructor(s)

Elective Course for the Business Skills for Human Resource Professionals Certificate Program.

Elective Course for the Effective Communication Certificate Program.