::COURSES

Measuring and Improving Processes

Improving processes begins with customers, be they internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. Significant process learning can be achieved using tools such as trend charts, Pareto charts, histograms, and fishbone diagrams.

Measuring and improving processes requires a substantial investment of time, money, and cultural capital. Learn how to take the first steps toward improving performance by building on your current process improvement techniques.

This hands-on seminar utilizes statistical tools along with non-statistical process analysis techniques.

There is no prerequisite for this course.

• Managers of administration, operations, or manufacturing
• Process owners, managers, or analysts
• Directors/coordinators of ISO, TQM, CQI, or Six Sigma
• Members of process improvement teams

This seminar is worth 12 PDUs and 1.2 CEUs.

• Measure and analyze process performance
• Determine what level of quality your process is capable of delivering
• Evaluate and apply process improvement alternatives
• Develop results-oriented process improvement solutions

Introduction

• Process improvement cycles

Measuring Process Quality

• Who are your key customers?
• How my customers measure quality?
• How I measure quality?
• Service and product quality characteristics
• What about internal customers?
• Being proactive, not reactive
• Determining upstream and downstream pulse points
• Collecting data - the check sheet
• Evaluating data - the trend chart
• Setting targets

Analyzing Performance

• Identifying issues - Pareto analysis
• Histograms and process distributions
• Is the process stable, capable, flexible?
• Understanding variation
• Common cause vs. special cause
• The Control chart - managing variation
• Root cause analysis
• The scatter diagram
• The fishbone diagram
• Linking statistical analysis to Six Sigma

Your Improvement Strategy

• Analyzing process flowcharts
• Improvement alternatives
• Benchmarking/best practices
• Process redesign
• Keys to success

Download the seminar postcard in pdf format. You will need Adobe Acrobat Reader to open and view this file.

*Additional registration discounts do not apply to this seminar.*

Related Courses

• Process Mapping: How to Streamline and Re-engineer Business Processes


• Process Value Analysis: A Strategic Approach to Cost Reduction and Process Improvement

• Core Course for the Process Management Certificate Program.

Instructor(s)

Coordinator(s)