::COURSES

Project Communications, Negotiations, and Conflict

This course teaches project managers how to lead projects through their initiation, planning, execution, and control phases. This course focuses on the skills needed to find common ground, overcome resistance, resolve disputes, and gain commitment to project management efforts.

This course also details how facilitation and mediation can be used to enhance communication, resolve differences, and build relationships though the project management life cycle. Real-world project management problems and disputes are used in skill-building exercises to practice communication, negotiation, and conflict resolution techniques.

• Project team leaders and members
• Project managers
• Customer service managers/personnel

This two-day workshop is worth 14.0 PDUs and 1.3 CEUs.

• Understand how to set project management communication, negotiation, and conflict resolution goals and strategies consistent with the four fundamental principles of interest-based negotiation
• Recognize your own and others' behaviors used in conflict situations, including what triggers behaviors and their effects on project management
• Understand what "new" or "replacement" behaviors are effective in conflict situations to improve project management communication, negotiation, problem solving, relationships, and conflict resolution
• Practice new behaviors in simulated negotiation situations to feel confident and comfortable trying them in the workplace

*Additional registration discounts do not apply to this program.

• Core Course for the Project Success Skills Certificate Program.

Instructor(s)