::COURSES

Conflict Management

Disagreements can occur anytime and anywhere. However, when managed properly, workplace conflict can lead to positive outcomes such as improved processes, more effective communication, and greater employee involvement.

Develop constructive and practical solutions to actual conflicts at your job. Discover your own natural conflict-resolution style and how you can adjust it to avoid unnecessary interpersonal problems.

There is no prerequisite for this course.

• Managers, supervisors, and team leaders
• Facilitators
• Employees working in teams

• Know your personal conflict management style
• Identify types of conflict
• Decide how to apply nine different approaches to conflict management
• Use a four-step models to resolve conflicts

Related Courses

• Communicating across Cultures


• Crucial Communication Strategies: When It Matters Most


• Dealing with Difficult People


• Developing Interpersonal Communication


• Listen Up!

Instructor(s)

Elective Course for the Effective Communication Certificate Program.

Elective Course for the Leadership Skills for Managers Certificate Program.